Returns & Refunds Policy
The Short Version:
You have 30 days from the purchase date to request a refund.
We only offer refunds on returned prints that have been damaged whilst in transit to your nominated shipping address.
We do not offer refunds on items ‘lost in the post’, or for wrong choices.
Because I love what I do, and take great pride in the quality of my work, I would be more than happy to discuss any questions or concerns you might have. In the unlikely event that you receive your print damaged, please do not hesitate to contact me. I want you to enjoy your purchase for many years to come and will do what I can to make sure you are completely satisfied with the whole process ~ Matt Fricker
The Slightly Longer Version:
To be eligible for a return, your print must be unused and in the same condition that you received it.
If you receive your print, and it has been damaged whilst in transit to your nominated shipping address, you must send photos of the damaged print and damaged packaging, along with proof of purchase, to info@mattfrickerphotography.com as soon as possible and within 30 days of the purchase date.
Once the evidence of damage and proof of purchase has been verified, you will be able to return the damaged print. Your options will be a replacement print or a full refund of the purchase price.
You will be responsible for paying for your own shipping costs for returning the damaged print. Return shipping costs are non-refundable.
Once we receive the damaged print, your replacement print will be ordered and dispatched to your nominated shipping address. This may take 3-4 weeks, depending on printing and shipping constraints^. You will not be charged postage for your replacement print. If you opt for a full refund, you should see your money returned to the account you used for the initial purchase within 7-10 working days.
We do not offer refunds for prints where you selected the wrong print when ordering, the wrong print size or paper type, or where the color of the print does not match what your computer screen displayed*.
All our prints are posted using tracked shipping (usually Australia Post). We are not, however, able to offer refunds on prints that are ‘lost in the post’. When your print is shipped to your nominated shipping address, you will receive a tracking number, which you can use to track your delivery. Any inquiries regarding lost items in transit must be directed to the shipping agent.
^ Because I use a print-on-demand printing service, I only print as items are ordered. This applies to re-prints and replacement prints.
*Disclaimer: most computer screens display images brighter than they appear when printed on paper. Whilst we do our best to show a true representation of what the actual print will look like, please understand that most prints will appear slightly darker once printed on paper. For a better idea of what your print might actually look like, lower the brightness of your screen so that the brightest part of your screen (white) has the same level of brightness as a white piece of paper.